Recent searches
No recent searches

Mads Hansen
Joined Oct 16, 2021
·
Last activity May 04, 2023
Following
0
Followers
0
Total activity
109
Votes
73
Subscriptions
27
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Mads Hansen
Mads Hansen commented,
Hi,
Is the Comment text condition case sensitive?
Eg.
Will it fire on Hello in a ticket, if hello is written in the condition?
Or do we need to add both Hello and hello when we set up the rules?
View comment · Posted Apr 28, 2023 · Mads Hansen
0
Followers
0
Votes
0
Comments
Mads Hansen commented,
I'm +1 on this.
We got clients who would love if emoji reaction responses got implemented in messaging channels for Instagram, Twitter and Facebook.
View comment · Edited Oct 11, 2022 · Mads Hansen
0
Followers
0
Votes
0
Comments
Mads Hansen commented,
+1 for this feature.
I hope Karl Gabbey's take will be considered as well.
View comment · Posted Oct 06, 2022 · Mads Hansen
0
Followers
0
Votes
0
Comments
Mads Hansen commented,
I was told It wasn't possible to translate the First Message and Follow-up Message in a Messaging Web Widget.
It would be great if we could use Dynamic Content in these fields.
View comment · Posted Aug 08, 2022 · Mads Hansen
0
Followers
2
Votes
0
Comments
Mads Hansen commented,
@...
Hi, any new on the Shared Channel feature in Slack?
As mentioned by @... https://support.zendesk.com/hc/en-us/articles/4408833756698/comments/4408849248666
View comment · Posted Mar 15, 2022 · Mads Hansen
0
Followers
0
Votes
0
Comments
Mads Hansen commented,
Bump +1
This feature is also suggested here;
https://support.zendesk.com/hc/en-us/community/posts/4409222622362
View comment · Posted Mar 10, 2022 · Mads Hansen
0
Followers
0
Votes
0
Comments
Mads Hansen commented,
Bump +1
This feature is also suggested here;
https://support.zendesk.com/hc/en-us/community/posts/4409222619802-Language-Message-average-waiting-time
View comment · Edited Mar 10, 2022 · Mads Hansen
0
Followers
0
Votes
0
Comments
Mads Hansen created a post,
We would like the end-user to see their request page as soon as they login to the Help Center.
It would be nice if this was possible to set via a system- or theme setting?
Posted Dec 16, 2021 · Mads Hansen
1
Follower
3
Votes
2
Comments
Mads Hansen created a post,
We are experiencing that malware scanners and anti-virus software are submitting bad ratings, on behalf of the end-user, when scanning urls in the csat email links to the online customer satisfaction survey.
I would suggest a feature, where we could add Google reCAPTCHA v3 to the customer satisfaction survey in order to prevent the accidental ratings.
Many agents do followups on bad ratings – and it makes us look foolish when the end-user say they didn't submit a rating.
Edited Dec 09, 2021 · Mads Hansen
6
Followers
4
Votes
1
Comment