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Mads Hansen

Joined Oct 16, 2021

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Last activity May 04, 2023

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ACTIVITY OVERVIEW

Latest activity by Mads Hansen

Mads Hansen commented,

CommentTriggers and automations

Hi, 

Is the Comment text condition case sensitive?

Eg.
Will it fire on Hello in a ticket, if hello is written in the condition?
Or do we need to add both Hello and hello when we set up the rules? 

 

View comment · Posted Apr 28, 2023 · Mads Hansen

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Mads Hansen commented,

Community comment Feedback - Chat and Messaging (Chat)

I'm +1 on this.

We got clients who would love if emoji reaction responses got implemented in messaging channels for Instagram, Twitter and Facebook.

View comment · Edited Oct 11, 2022 · Mads Hansen

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Mads Hansen commented,

Community comment Feedback - Help Center (Guide)

+1 for this feature.

I hope Karl Gabbey's take will be considered as well.

View comment · Posted Oct 06, 2022 · Mads Hansen

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Mads Hansen commented,

Community comment Feedback - Ticketing system (Support)

Hi Tipene Hughes

I was told It wasn't possible to translate the First Message and Follow-up Message in a Messaging Web Widget.

It would be great if we could use Dynamic Content in these fields.

 

View comment · Posted Aug 08, 2022 · Mads Hansen

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Mads Hansen commented,

CommentSlack integration

@...
Hi, any new on the Shared Channel feature in Slack?
As mentioned by @... https://support.zendesk.com/hc/en-us/articles/4408833756698/comments/4408849248666
 

View comment · Posted Mar 15, 2022 · Mads Hansen

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Mads Hansen commented,

Community comment Feedback - Voice (Talk)

Bump +1

This feature is also suggested here; 
https://support.zendesk.com/hc/en-us/community/posts/4409222622362

 

View comment · Posted Mar 10, 2022 · Mads Hansen

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Mads Hansen commented,

Community comment Feedback - Voice (Talk)

View comment · Edited Mar 10, 2022 · Mads Hansen

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Mads Hansen created a post,

Post Feedback - Help Center (Guide)

We would like the end-user to see their request page as soon as they login to the Help Center.
It would be nice if this was possible to set via a system- or theme setting?

Posted Dec 16, 2021 · Mads Hansen

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Mads Hansen created a post,

Post Feedback - Ticketing system (Support)

We are experiencing that malware scanners and anti-virus software are submitting bad ratings, on behalf of the end-user, when scanning urls in the csat email links to the online customer satisfaction survey. 

I would suggest a feature, where we could add Google reCAPTCHA v3 to the customer satisfaction survey in order to prevent the accidental ratings.

Many agents do followups on bad ratings – and it makes us look foolish when the end-user say they didn't submit a rating.

Edited Dec 09, 2021 · Mads Hansen

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