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Robert Houston

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Activity overview

Latest activity by Robert Houston
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    Robert Houston commented,

    Heather Rommel Brandon Tidd (729) Like magic some have actually run. I have no idea why except that I tried changing hours since pending away from business and to calendar. This shouldn't be the re...

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    Robert Houston commented,

    Heather Rommel Its from a trigger that I made for when a ticket is changed to pending. It is meant to add a tag that the automation stage 1 could use to start or force start it. I can try deactivat...

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    Robert Houston commented,

    Heather RommelThese include the changes you suggested. Whats even stranger is that 2 of them ran this morning and only once. No clue what they did as the recently updated pending tickets remain unc...

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    Robert Houston commented,

    Heather Rommel Brandon Tidd (729) None of the automations are running. I remade 1 into an hour as a test, I changed nothing else and its run 8 times. Now I am extra confused. Also, is there a way t...

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    Robert Houston commented,

    Heather Rommel I have implemented this. I will see if it works. Thank you.  

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    Robert Houston commented,

    Heather Rommel I have added tags and a trigger for the initial change to pending in the hopes that this helps. This is the error I get now: Automation could not be updated as: An automation that r...

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    Robert Houston commented,

    Hello Brandon Tidd (729), I have 4 automations set, all with increasing amounts of time. I also have an automation for when a client responds to set the status to open. The original pending automat...

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    Robert Houston commented,

    I am having an issue with setting up a pending notification email to clients at intervals. Ideally this will automate with additional stages that will end with closing a ticket. However, it doesn't...