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Eric Leis's Avatar

Eric Leis

Joined May 25, 2023

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Last activity Nov 01, 2024

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ACTIVITY OVERVIEW

Latest activity by Eric Leis

Eric Leis commented,

Community comment Feedback - Admin Center

Zendesk, really disappointed here. 

This was a feature that was included in base functionality in 2021 via triggers notify>ticket and set as an internal comment. In early 2022 it was removed and broke tons of our workflows. Now in 2024, it returns as a paid-for feature - not included in the enterprise plan - and is said to be a part of the Advanced AI features. This is not AI. Please return this feature to customers.

 

View comment · Posted Nov 01, 2024 · Eric Leis

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Eric Leis commented,

Community comment Feedback - Chat and Messaging (Chat)

+1 for this!

It would be a very helpful feature!

View comment · Posted May 13, 2024 · Eric Leis

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