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Eric Leis
Joined May 25, 2023
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Last activity Nov 01, 2024
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Latest activity by Eric Leis
Eric Leis commented,
Zendesk, really disappointed here.
This was a feature that was included in base functionality in 2021 via triggers notify>ticket and set as an internal comment. In early 2022 it was removed and broke tons of our workflows. Now in 2024, it returns as a paid-for feature - not included in the enterprise plan - and is said to be a part of the Advanced AI features. This is not AI. Please return this feature to customers.
View comment · Posted Nov 01, 2024 · Eric Leis
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Eric Leis commented,
+1 for this!
It would be a very helpful feature!
View comment · Posted May 13, 2024 · Eric Leis
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