Nik Corr
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Total activity21
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Last activity
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Activity overview
Latest activity by Nik Corr-
Nik Corr commented,
Hey Dinesh, Thank you for your response! As mentioned above we're not interested in using the Schedules feature, we just want to set and remove followers based on some if-then statements regarding ...
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Nik Corr created a post,
Automatic Out-of-Hours Ticket Notification Emails
Hi there! I've posted a few times before but not enough to be an expert about exactly where things go, so if I'm in the wrong spot just let me know! I work for a company that uses Zendesk Support t...
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Nik Corr commented,
Oh! I didn't know that was required. It worked!! Thank you thank you!!!!!Let me know if there's any kind of karma or anything else I can do to show my appreciation, you've been a MASSIVE help!
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Nik Corr commented,
After replicating this as best we can, we are getting successful Triggers for our tests (the conditions are being met) but the HTTP target has zero successful sends, and we think we've been putting...
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Nik Corr commented,
Perfect! Thank you!
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Nik Corr commented,
Thank you Pedro RodriguesFor the sake of anyone reading this subject in the future I'll describe the mistake we made on OUR end, and how we did some self-troubleshooting by checking our work: On ou...
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Nik Corr commented,
I just said aloud to a coworker "I wish that part wasn't a picture" and you responded directly after I had typed it out. You're psychic as well as a savior! Thank you very much Pedro Rodrigues ! <3...
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Nik Corr commented,
This is Excellent!!Thank you very much, I'll give this a try and report back!
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Nik Corr commented,
This seems to be an unusual use of the Zendesk system, so I wanted to clarify:Our Requesters are our customers, our Assignees are our employees, our Public Replies are outbound emails to customers,...
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Nik Corr commented,
Unfortunately purely a notification reminder for a tech support representative to change the ticket title manually doesn't quite do the trick, because then, after sending an email, they need to cha...