Harriet K

1. Community
2. Feedback - Ticketing System (Support)
3. The option to ban IP addresses in ZenDesk Support (not Chat)

+1 to blocking IP addresses in Support - the functionality is available in chat, so it'd be great to see this more widely available. Restricting the help center to certain IPs or requiring login is...

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• Harriet K
• Created May 05, 2022 08:15
• 4 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Linked Problem ticket field not usable by triggers automations macros

+1 to this, especially for Macros, as it really helps streamline workflows for agents and have consistency to what incidents are added to certain problems. Triggers/Automation actions would also be...

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• Harriet K
• Created March 17, 2022 09:15
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

+1 to this, the Problem reporting options in Explore don't help maximise the use of the Problem Type, and the lack of Problem Subject Line means there's a lot of cross-referencing having to go on t...

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• Harriet K
• Created March 09, 2022 10:36
• 3 votes