Riccardo Centomo
in: https://www.linkedin.com/in/rcentomo ZD partner: http://www.kvalue.net/it Implementation partner and 3rd application integrator (ERP; CRM etc.) with Zendesk
-
Total activity835
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes626
-
Subscriptions182
Comments
Recent activity by Riccardo Centomo-
Unfortunately i have experienced the filter in the query doesn't limit the data can be view from the same query in the dashboard.. For example the follow query is filtered with ticket created data ...
-
Sorry Dane but, as you can see in my screenshot, the comment was public.. I know the ticket internal comment are view in different way and it has yellow evidence in the messaging history of the tic...
-
Sorry but what "Internal" stand for? The original message was:
-
Hi Delphine Pougnard, you can manage it whit a macro that write a predefined internal comment and a trigger that evaluate this comment to change the ticket status
-
Hi Brian Hlister, do you have some print screen of your solution into the trigger? Thanks
-
Hi Diogo Maciel The link to write an effective feedback post seems doesn't work.. Specific example is here: https://support.zendesk.com/hc/en-us/articles/4408832737818-Workflow-recipe-Creating-an-a...
-
Alan Ford do you have checked this setting in your ZD account?: This chage the behavior of the ZD account
-
Hi Alan Ford maybe it depend if the follower is a light agent. The commenta of the light agent are always private note..
-
Completely agree too!
-
Hi Anne-Flore Caire Your share is very interesting! Thanks a lot!