Riccardo Centomo
in: https://www.linkedin.com/in/rcentomo ZD partner: http://www.kvalue.net/it Implementation partner and 3rd application integrator (ERP; CRM etc.) with Zendesk
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Votes on activity by Riccardo Centomo-
Sorry but what "Internal" stand for? The original message was:
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Hi Delphine Pougnard, you can manage it whit a macro that write a predefined internal comment and a trigger that evaluate this comment to change the ticket status
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Hi Brian Hlister, do you have some print screen of your solution into the trigger? Thanks
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Alan Ford do you have checked this setting in your ZD account?: This chage the behavior of the ZD account
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Hi Alan Ford maybe it depend if the follower is a light agent. The commenta of the light agent are always private note..
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Completely agree too!
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Hi Anne-Flore Caire How do you use the dynamic content in ticket field values? How do you setup it? Can you attach some picture? i'm interested in the use of dynamic content in ticket field values....
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hi Cheeny Aban we manage many skill like here: The skill is define by the value of a ticket custom field like this: Every skill is associated to some specific agent, but in the trigger there is n...
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There is some way to create a trigger notification skills-based routing? We have set the skills but the notification of new ticket still arrive to all agents of the group.. We would notify only the...
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Now seems to work fine..