Riccardo Centomo
in: https://www.linkedin.com/in/rcentomo ZD partner: http://www.kvalue.net/it Implementation partner and 3rd application integrator (ERP; CRM etc.) with Zendesk
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Recent activity by Riccardo Centomo-
Hi Scott Allison, do you mean there isn't another metric that start when someone, that belong that group, assign to himself the ticket? Because when a ticket is assigned to a group we also need to ...
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Hi, What works well today with the SLA feature? We are ZD integrator partner, today the SLA in ZD is a nice colour flag in the view and in the ticket. The ZD customer that we help to onboard li...
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Hi Mei-E Loh it's possible to know if the SLA limitations First Reply Time, Next Reply Time, and Periodic Updates will be supported also for messaging channels? I refer to the article with this SLA...
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Hi Miles Ilog i think this article is in conflict with the article "Authenticating end users in messaging for the Web Widget" https://support.zendesk.com/hc/en-us/articles/4411666638746 that offer ...
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In the meanwhile we attempt the confirm from @... or Ashwin Raju a have another point. In a view, I'm trying to group by or order by the lookup field but it doesn't appear in the list like an custo...
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Hi, i'm trying to use the placeholder '{{ticket.ticket_field_option_title_ID}}' refer to a lookup field to email the name of the manager (light agent), but the result is the same value for the plac...
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Hi @Arianne Batiles Thanks for the reply. I speak about live chat via web widget classic, not the chat via web widget. We have created multiple Brand i out ZD account but though the web widget clas...
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Hi @Dane Adriano unfortunately i have tried to test with assign the tag from the chet trigger and then catch the tag from the Support trigger but the ticket created from the live chat doesn't have ...
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Hi, how about the brand assignment inside the ticket created from the live chat? Every ticket created from the live chat are assigned with the default Brand.. how can i assign the right Support Bra...
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Hi CJ Johnson, thanks for the reply. I know there is the opportunity to exclude some dashboard filters but my purpose is to not exclude them and understand how the query filters and the dashboard f...