Riccardo Centomo
-
Total activity788
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes456
-
Subscriptions311
Comments
Recent activity by Riccardo Centomo-
Hi @Dane Adriano unfortunately i have tried to test with assign the tag from the chet trigger and then catch the tag from the Support trigger but the ticket created from the live chat doesn't have ...
-
Hi, how about the brand assignment inside the ticket created from the live chat? Every ticket created from the live chat are assigned with the default Brand.. how can i assign the right Support Bra...
-
Hi CJ Johnson, thanks for the reply. I know there is the opportunity to exclude some dashboard filters but my purpose is to not exclude them and understand how the query filters and the dashboard f...
-
Unfortunately i have experienced the filter in the query doesn't limit the data can be view from the same query in the dashboard.. For example the follow query is filtered with ticket created data ...
-
Sorry Dane but, as you can see in my screenshot, the comment was public.. I know the ticket internal comment are view in different way and it has yellow evidence in the messaging history of the tic...
-
Sorry but what "Internal" stand for? The original message was:
-
Hi Delphine Pougnard, you can manage it whit a macro that write a predefined internal comment and a trigger that evaluate this comment to change the ticket status
-
Hi Brian Hlister, do you have some print screen of your solution into the trigger? Thanks
-
Hi Diogo Maciel The link to write an effective feedback post seems doesn't work.. Specific example is here: https://support.zendesk.com/hc/en-us/articles/4408832737818-Workflow-recipe-Creating-an-a...
-
Alan Ford do you have checked this setting in your ZD account?: This chage the behavior of the ZD account