Riccardo Centomo
in: https://www.linkedin.com/in/rcentomo ZD partner: http://www.kvalue.net/it Implementation partner and 3rd application integrator (ERP; CRM etc.) with Zendesk
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Votes on activity by Riccardo Centomo-
Trigger condition with evaluation of the numeric value in ticket field
In this moment the trigger condition based on numeric ticket field can only perform two basic stance: "Present" or "Not present". It's quite icredible that there is no way to have a trigger conditi...
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Custom drop down ticket field autocomplete in Guide form
Hi, we experience this behavior in the support agent workspace: in the custom drop down ticket field we can use the autocomplete fill like here: We expected the same behavior in the Guide form bu...
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Unexpected behaviour of query filters and dashboard filters
Hi all, Unfortunately i have experienced the filter in the query doesn't limit the data can be view from the same query in the dashboard.. For example the follow query is filtered with ticket creat...
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I'm experiencing whatsapp delay messages inside the ticket
AnsweredHi, we have Suite Professional plan and we have an active WhatsApp chanel. I note a strange behavior in the Support ticket created from the WhatsApp chanel. This is the case: I'm an administrator a...