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Ben Greeno

Joined Oct 16, 2021

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Last activity Sep 08, 2023

Zendesk Luminary

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ACTIVITY OVERVIEW

Latest activity by Ben Greeno

Ben Greeno commented,

CommentTicket customization

It would be great to get an essentials card for Organization info. Is that on the roadmap?

View comment · Posted Jul 20, 2023 · Ben Greeno

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Ben Greeno commented,

CommentTicket automation and collaboration

@... looking for a way to control which ticket form is used - so yes, arbitrary.

View comment · Posted Mar 21, 2022 · Ben Greeno

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Ben Greeno commented,

CommentTicket automation and collaboration

Hi @..., is it possible to set the ticket form used in a child ticket side conversation via the Side Conversations API? If not, is that coming soon?

View comment · Posted Feb 28, 2022 · Ben Greeno

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Ben Greeno commented,

Community comment Feedback - Ticketing system (Support)

Hi Barry Neary, is there any update on the timing of this EAP?

View comment · Posted Jan 11, 2022 · Ben Greeno

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Ben Greeno commented,

Community comment Feedback - Ticketing system (Support)

@... I'm not sure if this helps, but you can quickly minimize the Side Conversation window to view the main ticket conversation by clicking the minimize icon (see screenshot).

View comment · Posted Aug 31, 2021 · Ben Greeno

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