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Diane Bilo
Joined Jun 15, 2022
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Last activity Sep 06, 2023
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Latest activity by Diane Bilo
Diane Bilo commented,
Can you share the "Subject" of the email? I have not received such an email for our account.
Thanks,
Diane
View comment · Posted Mar 23, 2023 · Diane Bilo
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Diane Bilo commented,
What is the status on getting CSV Export for Admin Center?
This is a pain to have to get a developer to do this for me.
View comment · Edited Aug 26, 2022 · Diane Bilo
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Diane Bilo commented,
We are restricted. I will give the app a look.
Thanks, again!
View comment · Posted Jun 16, 2022 · Diane Bilo
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Diane Bilo commented,
Stacy,
I agree with you. We are planning to update our group structure, and I was looking to deactivate the old groups (how I came across your notes). I am now not seeing a way to change our group structure without all agents losing access to their tickets. If we cannot inactivate groups, then tickets are going to get mis-assigned and the list will be quite large. This seems like a really poor design, not having the feature to de-activate to retain history. Now, I'm not sure how to move forward.
Very glad I read your posts! Thank you!
Diane
View comment · Posted Jun 15, 2022 · Diane Bilo
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