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Diane Bilo

Joined Jun 15, 2022

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Last activity Sep 06, 2023

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ACTIVITY OVERVIEW

Latest activity by Diane Bilo

Diane Bilo commented,

CommentSetting up Agent Workspace

JJ Breen

Can you share the "Subject" of the email?  I have not received such an email for our account.

Thanks,

Diane

 

View comment · Posted Mar 23, 2023 · Diane Bilo

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Diane Bilo commented,

Community comment Feedback - Admin Center

What is the status on getting CSV Export for Admin Center?   

This is a pain to have to get a developer to do this for me.

View comment · Edited Aug 26, 2022 · Diane Bilo

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Diane Bilo commented,

Community comment Feedback - Ticketing system (Support)

We are restricted. I will give the app a look.

Thanks, again!

View comment · Posted Jun 16, 2022 · Diane Bilo

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Diane Bilo commented,

Community comment Feedback - Ticketing system (Support)

Stacy, 

I agree with you.  We are planning to update our group structure, and I was looking to deactivate the old groups (how I came across your notes).  I am now not seeing a way to change our group structure without all agents losing access to their tickets.  If we cannot inactivate groups, then tickets are going to get mis-assigned and the list will be quite large.  This seems like a really poor design, not having the feature to de-activate to retain history.  Now, I'm not sure how to move forward.

Very glad I read your posts!  Thank you!

Diane

View comment · Posted Jun 15, 2022 · Diane Bilo

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