AJ
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Activity overview
Latest activity by AJ-
AJ commented,
Thank you Charles Gresula for responding. Now I wanna find out more, how do I measure or which metric gives me the number of phone calls that were successfully answered by an agent. I wanna know th...
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AJ commented,
Could you provide an operational definition for a Completed Call? Because the definition given is rather circular. Like:Completed Call = Customer Calls + Agent Accepts the Call + Wrap-Up Is that wh...
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AJ commented,
Related to this question:Why is it that my report for call logs is still showing stats based on Philippine Time when I already updated my device and the Time Zone under Accounts>Localization to EST?
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AJ commented,
If for example I added a Custom Ticket Field like Customer Behavior with the following options: High Intent, Inquiring, Unresponsive How do I create a chart that puts the numerical values for each ...