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Evi Schwienbacher's Avatar

Evi Schwienbacher

Joined Sep 29, 2023

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Last activity Jul 03, 2024

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Latest activity by Evi Schwienbacher

Evi Schwienbacher commented,

Community comment Feedback - Ticketing system (Support)

Hi! 
We would need this as well. Are there any updates?
Thanks

View comment · Posted Jul 03, 2024 · Evi Schwienbacher

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Evi Schwienbacher commented,

Community comment Feedback - Ticketing system (Support)

With the switch to agent workspace, our team is also missing the requester’s email address and “via” information at the top of the ticket. 

We are using an internal app to help us process tickets, so we're already using the space on the right-hand side. Showing the requester’s email address at the top of the ticket allowed us to both see the email address of the user *and* use our custom app in the right-hand panel. In addition, the “via” field allowed us to quickly understand to which email address the ticket was sent. It takes additional time to click on “view original email” to get this information. 

View comment · Posted Apr 09, 2024 · Evi Schwienbacher

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