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Richelle Kracht's Avatar

Richelle Kracht

Joined Jul 21, 2023

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Last activity Jul 21, 2023

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Latest activity by Richelle Kracht

Richelle Kracht commented,

CommentUsing legacy AI agent functionality

I am trying to understand the relationship between Intents and Answers. Is my understanding of the Advanced AI bot correct:

The Intents are meant to remove the manual need to add Training questions for a specific answer.

The answers (+steps) are still required to be manually entered- the bot is not going to actively search the Help Center for example to find matching or 'like' content simply because the intent is selected. Until an article is linked to an answer, there is no logic that prompts the bot to look for the answers in the help center. Correct? 

 

View comment · Posted Jul 21, 2023 · Richelle Kracht

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