Bharath Bhushan
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Last activity
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Activity overview
Latest activity by Bharath Bhushan-
Bharath Bhushan commented,
Hello Pedro, Thank you for getting back to me. We are testing this now and will get back to you ASAP.
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Bharath Bhushan commented,
Hello Pedro, please try accessing https://vimeo.com/user105616991/download/694250919/c36c1af89f link. This should let you download the video.
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Bharath Bhushan commented,
Hello Team,I have tried using the query above and it doesn't fetch the data I need. Please watch the video https://vimeo.com/694250919 completely and assist further.I have recorded the issue so tha...
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Bharath Bhushan commented,
Hello Team,Tried the above-mentioned query and still doesn't work. It doesn't show counts if the ticket is currently not under the agent names even though there was a public response made on the ti...
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Bharath Bhushan created a post,
Agent replies reporting
Hello All,Currently using the below query to get the number of tickets on which public responses were sent by a specific agent. IF ([Comment present] = TRUE AND [Updater name] = [Agent Name] AND [C...
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Bharath Bhushan commented,
IF ([Comment present] = TRUE AND [Updater role] != "End-user" AND [Comment public] = TRUE) THEN [Update ID] ENDIF Gives me the count only if the ticket is currently in the assignee/agent name. I...