Susan Schneider
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Total activity26
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Last activity
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Activity overview
Latest activity by Susan Schneider-
Susan Schneider commented,
Jahan Bronilla - thanks but that looks to be more on the agent workspace. I am asking from an end-user perspective, when they view a ticket in their My activities, the latest comment shows at the t...
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Susan Schneider created a post,
Comment Order for end users
AnsweredOur end users would like the order of comments to be reversed and newest comment displayed at the bottom of the screen instead of the top - closer to where you enter in a response or new comment. ...
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Susan Schneider commented,
This is a big issue within my organization. Our previous ticketing system allowed customers to export a list of their tickets so they can do their own reporting and send to other individuals to rev...
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Susan Schneider commented,
I have several customers who need to see who requested the ticket under the My organizations tab, when can this field be added as a column? It was in the old version but not able to sort. Is there ...
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Susan Schneider commented,
Viktor Osetrov the issue is in the Organizational requests view for customers - the Requester is missing as an option to filter or add to the columns. My customers need to be able to see who is the...
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Susan Schneider commented,
Is there anyway to export a list of tickets to excel? Is this functionality that is being looked into for future? I have many customers who are requesting this functionality.