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Julia

Joined Dec 09, 2021

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Last activity May 11, 2023

Zendesk Administration

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ACTIVITY OVERVIEW

Latest activity by Julia

Julia created a post,

Post Feedback - Help Center (Guide)

Feature Request:

To have a a clickable ticket link for agents in Guide where they can reply to issues

Use Case:

This use case might mainly apply for anyone having a B2B set up. We on a daily basis have clients that would like to escalate a ticket to us and will forward their ticket link. We also have an escalation flow in place but this is a slightly different use case than a usual escalation

Reasoning:

For our agent it would be nice to open that link and have the ID that's on the right hand side be a clickable one to quickly get to the actual ticket without having to manually get there. 

Posted Aug 24, 2022 · Julia

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Julia commented,

Community comment Q&A - Help center and community

Hi @..., the old post on this that you linked in the first comment seems to be deleted but I have this same question. Is there an article on this?

View comment · Posted Dec 15, 2021 · Julia

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Julia commented,

CommentGlobal security and user access

Hi @...,

I would like to come back to the topic from Marco of no being able to set customer password requirements. Why does this feature not exist/can this be enabled? 6 characters is not high secured password.

Also on the subject of 2FA, this would be important to have for end-users too.

View comment · Posted Dec 09, 2021 · Julia

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