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Louis A.

Joined May 06, 2022

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Last activity Dec 29, 2023

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Latest activity by Louis A.

Louis A. commented,

Community comment Feedback - Ticketing system (Support)

Hello Zendesk team.
Is there an update on this? THis really feels like this should be possible.

Kind regards,
Louis

View comment · Posted Jan 20, 2023 · Louis A.

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Louis A. commented,

Community comment Feedback - Ticketing system (Support)

Any update on this?

View comment · Posted Jul 12, 2022 · Louis A.

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Louis A. commented,

Community comment Feedback - Ticketing system (Support)

Hi.
Is there an update on this topic?
Having datasets in explore would be useful, but my team would also need to be able to use side conversations responses in triggers, and to trigger an SLA breach in case a side conversation is not answered in X minutes.

View comment · Posted Jul 11, 2022 · Louis A.

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Louis A. created a post,

Post Q&A - Workforce management

Hi.
There is a problem on my team going on with agents 'stealing' tickets from each other by assigning those to themselves to get the solve. 
We do not use auto assignment as it would not make sense in our current setup. 
Best I could find is a way to prevent agents from reassigning tickets to themselves, but the ticket ends up unassigned and the thief can then reassign it to themselves.
Any solution to that problem?

Kind regards,

Posted Jun 30, 2022 · Louis A.

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Louis A. commented,

Community comment Feedback - Ticketing system (Support)

Hello. 
Is there any update on this ?
My team is running into the same problem.

View comment · Posted May 06, 2022 · Louis A.

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