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Matt Toenjes

Joined Feb 17, 2023

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Last activity Oct 29, 2024

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Latest activity by Matt Toenjes

Matt Toenjes commented,

CommentEnd-user guide for Help Center

Tatsuro Nomura For your point 4. Exporting csv or excel file, this might be able to help you https://support.zendesk.com/hc/en-us/community/posts/8130491925530-New-request-list-experience-Export-csv-Button

 

However, I definitely agree this would be nice to have built-in feature!

View comment · Posted Oct 29, 2024 · Matt Toenjes

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Matt Toenjes commented,

Community comment Feedback - Reporting and analytics (Explore)

We just had the same problem after renaming groups in Zendesk. This is a horrible design flaw and causes tons of frustration when new groups have to be renamed. +1 to have this product defect fixed.

View comment · Posted Aug 29, 2024 · Matt Toenjes

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Matt Toenjes created a post,

Post Feedback - Developer Platform

Additional placeholders for custom fields.

It would be nice if there could be a placeholder for custom fields (and non-custom fields) to display a custom field's:

  1. Display name
  2. Description
  3. Title shown to customers
  4. Description shown to customers

For example, we have a custom fields that collects information for enhancement requests and sends it to an email address. For example there is a custom field called "What is the impact to your business?" and it is a free-text field to fill out.

While we are able to accomplish this by sending an email with this information:

 What is the impact to your business? {{ticket.ticket_field_1234}}

 

But it would be nice if we could set it to something like:

{{ticket.ticket_field_1234.displayname}} {{ticket.ticket_field_1234}}

This way we would not need to change the email trigger if we ever update the Description or Display names.

 

Posted Jun 22, 2023 · Matt Toenjes

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Matt Toenjes commented,

Community comment Feedback - Ticketing system (Support)

This feature would benefit us greatly. Is this something that is being considered?

 

 

View comment · Posted Feb 17, 2023 · Matt Toenjes

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