Nico V
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Total activity30
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Last activity
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Activity overview
Latest activity by Nico V-
Nico V commented,
Hei Gab Guinto, you made my day!I was almost there, but could not think of that. Thank you so much :D Cheers,Nico
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Nico V commented,
Thank you Suzanne Reed for being smart :)Indeed, that's the case. Seems Explore has many features and sometimes it is just a matter of understanding where to find for them!
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Nico V commented,
Hei there!I wish to combine a few channel types to reduce a chart view to three options:- email - voice - FB + IG + messaging + WAThen, I would visulise a graph to show 3 lines for 6 weeks time (1 ...
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Nico V created a post,
two independent Y axis
Hei, I searched but could not find an answer (or I was not good at searching).Here I have a chart where I wish to compare the average first reply time Vs the number of tickets received. The issu...
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Nico V commented,
Hei!Thanks for your replies. I have tried your suggestion, DJ Buenavista Jr., the trigger works but I missed that it sends an SMS insted of a WA message. Although I won't use it, thanks for the sup...
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Nico V created a post,
Auto-reply trigger for Whatsapp 24h rule
Hei, I tried to create a basic trigger but I feel I am missing something and I could not solve it by reading the other questions in the community... at least, I could not get to a solution. My talk...
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Nico V commented,
I second Matthew on this! It is so important to send proactive SMS also to the part of current customers who do not contact first the CS team but who should be informed later by SMS for some urgent...
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Nico V commented,
Hi Pedro, super! At first I could not guess properly the idea of the forms. Thanks very much! Cheers, Nico
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Nico V commented,
Hi Pedro, I am not refering to a form but when checking the emails we have received in our inbox.If there is a new one at the moment there is not an automatic priority set (it is none) orr for the ...
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Nico V commented,
Hi Renaud, I am starting to play with Zendesk and the easiest option seems to use the Enable email option. Admin>Settings>Tickets> scroll down to "side conversation" and thick the first option - ...