Nico V
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Total activity42
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Last activity
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Activity overview
Latest activity by Nico V-
Nico V commented,
Hei,I have a chatbot for my website.I made:- answer A for first arrival on home pagetree branches 1, 2, 3,- answer B for general usetree branches 1, 3, 4, 6- answer C when the customer visit cancel...
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Nico V commented,
Please, consider enabling the possibility to permanently diseable the translation feature instead of forcing users to do it everytime by clicking it, it is just 1 click, but still it is a waste of ...
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Nico V commented,
Hi Dane, The option is interesting but not suitable because Team B and Team A are totally different division. Team B is not able to answer Team A questions.Sorry I did not make this clear at first ...
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Nico V commented,
Hi!To my understanding, the option Dane suggested, requires two different phone number.Whereas, I would like to set from the same phone number, the IVR to teams with different work hours.1> team A2...
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Nico V commented,
Hei,Not clear to me.Is there a way to see a set of archieved tickets without going through "research"? I do not mean in views, just, how to open the archieve, especially tickets with a certain tag?...
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Nico V commented,
Hei Gab Guinto, you made my day!I was almost there, but could not think of that. Thank you so much :D Cheers,Nico
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Nico V commented,
Thank you Suzanne Reed for being smart :)Indeed, that's the case. Seems Explore has many features and sometimes it is just a matter of understanding where to find for them!
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Nico V commented,
Hei there!I wish to combine a few channel types to reduce a chart view to three options:- email - voice - FB + IG + messaging + WAThen, I would visulise a graph to show 3 lines for 6 weeks time (1 ...
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Nico V created a post,
two independent Y axis
Hei, I searched but could not find an answer (or I was not good at searching).Here I have a chart where I wish to compare the average first reply time Vs the number of tickets received. The issu...
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Nico V commented,
Hei!Thanks for your replies. I have tried your suggestion, DJ Buenavista Jr., the trigger works but I missed that it sends an SMS insted of a WA message. Although I won't use it, thanks for the sup...