Nico V

1. Support
2. ...
3. Tickets
4. About ticket archiving

Hei,Not clear to me.Is there a way to see a set of archieved tickets without going through "research"? I do not mean in views, just, how to open the archieve, especially tickets with a certain tag?...

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• Nico V
• Created August 25, 2022 07:17
• 0 votes

1. Explore
2. ...
3. Performing calculations
4. Organizing values by groups and sets

Hei Gab Guinto, you made my day!I was almost there, but could not think of that. Thank you so much :D   Cheers,Nico

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• Nico V
• Edited May 12, 2022 16:26
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. two independent Y axis

Thank you Suzanne Reed for being smart :)Indeed, that's the case. Seems Explore has many features and sometimes it is just a matter of understanding where to find for them!

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• Nico V
• Created May 05, 2022 10:43
• 0 votes

1. Explore
2. ...
3. Performing calculations
4. Organizing values by groups and sets

Hei there!I wish to combine a few channel types to reduce a chart view to three options:- email - voice - FB + IG + messaging + WAThen, I would visulise a graph to show 3 lines for 6 weeks time (1 ...

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• Nico V
• Created May 03, 2022 09:29
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Auto-reply trigger for Whatsapp 24h rule

Hei!Thanks for your replies. I have tried your suggestion, DJ Buenavista Jr., the trigger works but I missed that it sends an SMS insted of a WA message. Although I won't use it, thanks for the sup...

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• Nico V
• Created March 21, 2022 09:07
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Sending Proactive SMS to end-users who have not been created

I second Matthew on this! It is so important to send proactive SMS also to the part of current customers who do not contact first the CS team but who should be informed later by SMS for some urgent...

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• Nico V
• Created October 26, 2021 10:21
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Logic behind the priority field

Hi Pedro,   super! At first I could not guess properly the idea of the forms.   Thanks very much! Cheers, Nico

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• Nico V
• Created August 11, 2021 06:03
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Logic behind the priority field

Hi Pedro, I am not refering to a form but when checking the emails we have received in our inbox.If there is a new one at the moment there is not an automatic priority set (it is none) orr for the ...

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• Nico V
• Created August 10, 2021 15:28
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to answer a ticket to a person different than requester ?

Hi Renaud,   I am starting to play with Zendesk and the easiest option seems to use the Enable email option. Admin>Settings>Tickets> scroll down to "side conversation" and thick the first option - ...

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• Nico V
• Created August 10, 2021 08:07
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Manually assigned tickets do not get assigned

Hi Nils, you solved the "mistery" in one question! Now, I see the silly mistake. My errors were: - I assumed it would save the "assignee" immediately by default without any save button; and - I did...

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• Nico V
• Created August 06, 2021 10:50
• 1 vote