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Welcome Break Holdings Ltd.'s Avatar

Welcome Break Holdings Ltd.

Joined Dec 20, 2022

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Last activity Aug 01, 2023

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Latest activity by Welcome Break Holdings Ltd.

Welcome Break Holdings Ltd. commented,

CommentTicket basics

Hi there,

Is it possible to OPT out of the mandatory upgrade?

 

Zen never really has been an ITSM tool, but a post sales Q&A platform...  ideally we'll be moving to a more suitable tool and I'm not keen in faffing around trying to get various items to work as we need until then.

View comment · Posted Aug 01, 2023 · Welcome Break Holdings Ltd.

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Welcome Break Holdings Ltd. commented,

CommentExplore recipes

Thanks Gab,

 

I'll try this asap!

View comment · Posted Jan 09, 2023 · Welcome Break Holdings Ltd.

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Welcome Break Holdings Ltd. commented,

CommentExplore recipes

HI all,

I'm using : 

IF ([Update - Date] = (TODAY()) AND
 [Changes - Field name] = "group_id" AND
[Changes - New value] = "360000997078") THEN
[Update ticket ID]
ENDIF

and whilst it takes a while to run, it works... my question, how can I do this with YESTERDAY's date?  Can I do some form of "Today()-1" or similar?

 

WHY?
well, I'm trying to have this display as a KPI with Today/Yesterday showing an increase/decrease.  Which means I need two metrics, one for today, and one for yesterday, which means I can't (I don't think) use filters)

View comment · Edited Dec 20, 2022 · Welcome Break Holdings Ltd.

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