Theresia Londong
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Last activity
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Activity overview
Latest activity by Theresia Londong-
Theresia Londong commented,
Hi Rosie, Thanks for stopping by and responding to my inquiry. I have a case where my Zendesk Talk dashboard shows a number of outbound calls, with non-answered status, but do not relate to any...
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Theresia Londong commented,
Hi, I have a question about the call completion status with the 'Not Answered' calls in both inbound and outbound cases, what does it mean? And we have this report where it shows numbers of Outboun...
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Theresia Londong commented,
Hi @... looking forward to your response guys. Many thanks
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Theresia Londong commented,
Hi, do you have an update on how to prioritize incoming calls for a certain line regardless of which agent is online? So if I prioritize Sales Line, the support team/agent would be able to answer t...
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Theresia Londong commented,
Hi, I have the use case where our organization have multiple lines and different group (i.e Sales Group and Support Group). Do you have solutions to make calls from a certain line a priority? For e...
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Theresia Londong commented,
Hi @..., I have an issue here where I can not escalate a ticket to JIRA, every time I click the 'create issue' button, it renders a blank window, but I can link a ticket to an existing JIRA ticket....
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Theresia Londong commented,
HI @... , do you have the answer to this problem already? I have a similar issue here but one of our ex-agents is able to push tickets from Zendesk to Jira without holding a Jira account, so we kno...