Kai B
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Total activity40
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Last activity
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Member since
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Following0 users
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Votes14
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Activity overview
Latest activity by Kai B-
Kai B commented,
Coming back to this one as it's currently causing me a real headache. Each of my business units has a set number of licences allocated in the budget, however to manage this we are currently having ...
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Kai B commented,
+1 to this. We have several ongoing large scale projects to integrate systems into our sandbox. During this time, we are also making BAU changes to our live environment - as we don't put everything...
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Kai B commented,
Adding my voice to the request for this. Being able to categorise and see all the relevant views for our workflows would be absolutely invaluable for us. At the moment we are having to look for com...
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Kai B commented,
+1 to this feature and to Sy's comment re: functionality
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Kai B commented,
+1 to this, it would be a great addition to performance reporting for us to identify potential issues
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Kai B commented,
+1 to this feature
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Kai B commented,
+1 to Luis' comment above - I want a single list of transfers from all groups into a particular group in my instance so I can work out where the majority of work is coming from, however, to do so w...
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Kai B commented,
Hi, I'm trying to create a query that looks at tickets created, solved, reopened and # of public replies (sent by agents) for a team that deals with incoming emails The first 3 are fine and workin...
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Kai B commented,
Toby Sterrett I think out of those options B (BCCing them instead of adding them as a CC) would be fine for us - the agent who is offline doesn't always need to see the response as long as it's bei...
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Kai B commented,
We have numerous users working in groups who work shifts so may need to reply to side conversations on each other's behalf, however, when we reply to a side conversation using a different agent it ...