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Peter

Joined Jun 01, 2023

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Last activity Nov 20, 2023

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ACTIVITY OVERVIEW

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Peter commented,

CommentTicket basics

This editor is available to agents when they create new tickets, add ticket comments, make bulk editing changes to tickets, and update any tickets created from integrations that use the Zendesk Channel Framework [emphasis added].

Are there any instructions on how to add formatting options to an integration using the Zendesk Channel Framework as described in the article? We have successfully integrated our channel but cannot seem to activate formatting options.

These are the only five icons that show up in our editor (notice the "T" is missing):

Many thanks for your guidance.

View comment · Posted Oct 02, 2023 · Peter

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