Emre Aktaş
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Recent activity by Emre Aktaş-
Hi Team, i want to find out tickets id's of deleted tickets, this screeshot belongs to count of deleted tickets for last 2 month. When i add ticket id on the "Rows" query doesnt work and doesnt sho...
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Hi Team, i want to hide a tag for agent to use, how can i do that ? i installed Tag locker but i couldnt do that. Thank you
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After creating a ticket manually for a bad satisfaction chat, the ticket also comes bad rated. Is there a way to prevent this?
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Hi Team, i want to create metric about "unsolved tickets time since update-business hrs" but i couldnt do. This metrics doesnt include business hours, and this is the screenshow what i am trying to...
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Hi Team, i am looking to how can i create a bulk ticket, like i want to create 50 tickets in one time, is it possible to do that ? thanks
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Hi , i have a problem with custom field, one of our team leaders cant see this field, what could be the reason for this and how can i grant this access to him ? Permissions of this field is "Agent ...
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Hi Team, May i know what is the meaning and differences between "internal comment and ticket updated w/comment" ? Thanks.
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so how can i find this assignment, or triggers? how this setup was maden i want to find this.
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Hi Brandon, i didnt mean that actually, i just want to know that for example whicht tickets group or agents are in TR Office business hour, how can i find that ? Thanks.
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Hi there, hope you are fine one question, i shared my schedule list with you, i want to know that Is it possible to see which agents have been assigned to the business hours definitions here? For e...