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Angga Kho's Avatar

Angga Kho

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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ACTIVITY OVERVIEW

Latest activity by Angga Kho

Angga Kho commented,

CommentMigrating to messaging

Hi,

In this article: https://support.zendesk.com/hc/en-us/articles/360057096813, it was stated:

>Agents and customers cannot currently attach files to messaging comments.

Can you please clarify on this point since it was explained in the table comparison above.

I'm also confused on why this feature is not enabled by default? Attaching files like screenshots are very important for customer support application, it seems like a big oversight not including this feature. 

Thanks

View comment · Posted Jul 25, 2021 · Angga Kho

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