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Jeff Michaelis

Joined Dec 08, 2021

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Last activity Jan 17, 2023

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ACTIVITY OVERVIEW

Latest activity by Jeff Michaelis

Jeff Michaelis commented,

CommentWorking with articles in the knowledge base

Thanks for the reply, Anne. We already have reminders to review and verify, but that only solves the issue when an article comes to the end of its verification life. It would be great to see when a currently verified article will need to be reverified, for example {Article Name -- last verified date -- next verify date}. This would be helpful for us to forward plan the work that will need to be done to keep up with the maintenance of our articles by seeing what is coming up in the future. I hope I am just missing something, but haven't been able to find this yet. Thanks so much.

View comment · Posted Jan 17, 2023 · Jeff Michaelis

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Jeff Michaelis commented,

CommentWorking with articles in the knowledge base

Is there an easy way to create a report that shows when articles will need to be verified again based on the current rules?

View comment · Posted Jan 05, 2023 · Jeff Michaelis

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Jeff Michaelis commented,

CommentHow to manage the help center

I love that I can segment my users and show articles based on those designations. I am curious if we can use the same idea for content within articles? For example, I have an article that is available to everyone, but has additional information for those who are logged in.

View comment · Posted Dec 08, 2021 · Jeff Michaelis

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