Vishal Kadu

Dainne Kiara Lucena-Laxamana Like I mentioned I have more light agent seats still available, please see the image attached. 
Please note, I am trying to add a few light agents and provide them with access to specific articles from Help Center only. 

So do you still think this might be the case? In that case, why does Zendesk still show inappropriate stats and I am not able to add any more users? And looking at the other comments in this post, I don't think I am the only one who is facing this issue. So I think something that needs to be addressed from Zendesk's side at the earliest. 

Please let me know your thoughts on the following stats at the earliest, as I have clients waiting to access the documentation and I am not able to provide them the access. 
If this requires a support ticket, requesting you to raise it at the highest priority. 
Thanks 
 

Seems like this has been a common issue across customers. I am also facing similar issues wherein I do have quite a few light agent seats available and Zendesk still does not allow me to add a new user. 
There is a very urgent requirement to add more users and provide them access to a big chunk of help center articles, and I am not able to do it, although using an Enterprise license. 
Could someone please help and sort this out with a permanent solution?

What are the 'Suite' types of licensing plans?
I do not see these listed in the article detailing subscription types. https://support.zendesk.com/hc/en-us/articles/4408833931674-About-Zendesk-account-types-for-billing-and-subscription-management

Hello folks, 

I am using various heading levels to build an article and expecting the headings to render in the left nav. This is to quickly navigate across the headings within the article from the left nav directly. (Just like when one builds the heading hierarchy in Google docs). However, these heading do not render. The left nav displays only the articles that are available in that specific section and do not display the headings that are used at the article level. Am I missing something here, or this is an expected Zendesk behavior?

Thanks 

I have cards type structure (all categories in cards layout) on the home page and I want to add the following behavior: 

• When a user clicks on the card (category), the sections within that category should appear in a pop-up window (on the same page, while the rest of the background of the home page turns slightly dark and hazes out). 
• When any of those sections is clicked, the page navigates to the next page where the section automatically opens and the left-hand ToC (site directory) shows up. 
  The left-hand ToC should appear in an expanded state and highlight the section that is selected, while the rest of the ToC remains in a collapsed state. 

Any directions on how can I achieve this based on the Copenhagen theme please?

Thanks