Recent searches
No recent searches

Support Lead
Joined Oct 16, 2021
·
Last activity Jan 12, 2022
Following
0
Followers
0
Total activity
14
Votes
2
Subscriptions
3
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Support Lead
Support Lead commented,
I got it, Brett. I'm unhappy that it's not possible to send this macro, for example, in two minutes after solving the ticket. We'll think of backend solutions.
View comment · Posted Jan 12, 2022 · Support Lead
0
Followers
0
Votes
0
Comments
Support Lead commented,
Hey Brett,
Okay, I got it. Looks quite amazing. And is it possible to make some kind of automation like this macro will be sent in two minutes when the ticket is solved?
View comment · Posted Jan 12, 2022 · Support Lead
0
Followers
0
Votes
0
Comments
Support Lead commented,
Hey Brett,
Oh, sounds great! So, I need to create a macro and then use the trigger you've mentioned above. Is it right?
View comment · Posted Jan 12, 2022 · Support Lead
0
Followers
0
Votes
0
Comments
Support Lead commented,
Thank you, Brett!
But is it possible to make a CSAT survey in the ticket itself?
View comment · Posted Jan 12, 2022 · Support Lead
0
Followers
0
Votes
0
Comments
Support Lead commented,
Hey Brett,
Thank you so much for the information!
It looks like what I need but will this trigger create a new message in the request? It looks like It will send an email. Or am I wrong?
View comment · Posted Jan 12, 2022 · Support Lead
0
Followers
0
Votes
0
Comments
Support Lead created a post,
Hi everyone!
I'm very happy that there is such an amazing community. I have a question about the CSAT survey in the requests themselves. Has anyone created them? Is it possible to make a CSAT survey in the requests with a default CSAT? I mean that I want to make a feature that we will work in this way:
An agent solves the ticket, then in several minutes CSAT survey will be sent in the same ticket with the phrase like 'thank you for contacting us, rate our support and blah-blah-blah using two options:
1 - helped
0 - didn't help
I guess that it might be more productive than a separate letter in several hours. If I miss the same topic (but i've looked for them), please share them. Thank you in advance!
Posted Jan 12, 2022 · Support Lead
0
Followers
2
Votes
10
Comments
Support Lead commented,
Hi!
Is it possible to manage this Chanel in the way, so we'll get direct messages on Instagram like usual tickets in Zendesk? Without any buttons and similar features.
View comment · Posted Aug 31, 2021 · Support Lead
0
Followers
1
Vote
0
Comments
Support Lead commented,
Hi Eric,
Great to hear from you. Yep, you're right. So, the workflow looks in this way:
1. A client contacts us.
2. We identify a client by email and create a link to the amplitude with the events of this user, so our agents don't need to look for it manually but they'll have a direct link to the Amplitude page of this use directly by clicking on the link created in internal notes automatically after creating a ticket. Hope it sounds clear. However, I'm ready to share more details.
Have a good day!
View comment · Posted Aug 23, 2021 · Support Lead
0
Followers
0
Votes
0
Comments
Support Lead created a post,
Hello!
Unfortunately, I couldn't find this topic here in the Community. We need to make links to Amplitude, so they'll be created automatically and posted in the ticket in Internal notes when a ticket is created by a client. Here is an example of such a link: http://link.ru/?email=name@gmail.com
How could we make such a feature? Does Zendesk have something which might help?
Posted Aug 19, 2021 · Support Lead
2
Followers
3
Votes
3
Comments