Alex
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Last activity
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Activity overview
Latest activity by Alex-
Alex commented,
I got it, Brett. I'm unhappy that it's not possible to send this macro, for example, in two minutes after solving the ticket. We'll think of backend solutions.
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Alex commented,
Hey Brett, Okay, I got it. Looks quite amazing. And is it possible to make some kind of automation like this macro will be sent in two minutes when the ticket is solved?
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Alex commented,
Hey Brett, Oh, sounds great! So, I need to create a macro and then use the trigger you've mentioned above. Is it right?
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Alex commented,
Thank you, Brett! But is it possible to make a CSAT survey in the ticket itself?
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Alex commented,
Hey Brett, Thank you so much for the information! It looks like what I need but will this trigger create a new message in the request? It looks like It will send an email. Or am I wrong?
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Alex created a post,
CSAT Survey in the requests
Hi everyone! I'm very happy that there is such an amazing community. I have a question about the CSAT survey in the requests themselves. Has anyone created them? Is it possible to make a CSAT surve...
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Alex commented,
Hi! Is it possible to manage this Chanel in the way, so we'll get direct messages on Instagram like usual tickets in Zendesk? Without any buttons and similar features.
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Alex commented,
Hi Eric, Great to hear from you. Yep, you're right. So, the workflow looks in this way: 1. A client contacts us. 2. We identify a client by email and create a link to the amplitude with the events ...
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Alex created a post,
External links in tickets created in Internal notes after creating a ticket
AnsweredHello! Unfortunately, I couldn't find this topic here in the Community. We need to make links to Amplitude, so they'll be created automatically and posted in the ticket in Internal notes when a t...