Alex

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14
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January 12, 2022 16:39
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October 16, 2021 09:48
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Recent activity by Alex

I got it, Brett. I'm unhappy that it's not possible to send this macro, for example, in two minutes after solving the ticket. We'll think of backend solutions.
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- Alex
- Created January 12, 2022 16:39
- 0 votes
Hey Brett, Okay, I got it. Looks quite amazing. And is it possible to make some kind of automation like this macro will be sent in two minutes when the ticket is solved?
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- Alex
- Created January 12, 2022 16:36
- 0 votes
Hey Brett, Oh, sounds great! So, I need to create a macro and then use the trigger you've mentioned above. Is it right?
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- Alex
- Created January 12, 2022 16:21
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Thank you, Brett! But is it possible to make a CSAT survey in the ticket itself?
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- Alex
- Created January 12, 2022 16:17
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Hey Brett, Thank you so much for the information! It looks like what I need but will this trigger create a new message in the request? It looks like It will send an email. Or am I wrong?
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- Alex
- Created January 12, 2022 16:10
- 0 votes
Hi! Is it possible to manage this Chanel in the way, so we'll get direct messages on Instagram like usual tickets in Zendesk? Without any buttons and similar features.
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- Alex
- Created August 31, 2021 11:20
- 1 vote
Hi Eric, Great to hear from you. Yep, you're right. So, the workflow looks in this way: 1. A client contacts us. 2. We identify a client by email and create a link to the amplitude with the events ...
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- Alex
- Created August 23, 2021 07:05
- 0 votes