Jordan Means
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Last activity
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Activity overview
Latest activity by Jordan Means-
Jordan Means created a post,
First time a ticket goes Pending or On-Hold - Using multiple calculated attributes seems to break
I have been trying to create a report that captures the first time a ticket goes Pending, On-Hold, or if neither of those happens, Solved. My first attempt was to use the DATE_FIRST_FIX function to...
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Jordan Means commented,
I have been trying to build a report where it returns the timestamp that a ticket was first set to pending or on-hold but something isn't right as I am getting null values for some tickets that did...
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Jordan Means commented,
I am trying to create a metric that computes the difference between when a ticket is opened and the first time it goes Pending or On-Hold. First Reply Time and Time Pending don't fit that need. Any...