Jordan Means
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Recent activity by Jordan Means-
I have been trying to build a report where it returns the timestamp that a ticket was first set to pending or on-hold but something isn't right as I am getting null values for some tickets that did...
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I am trying to create a metric that computes the difference between when a ticket is opened and the first time it goes Pending or On-Hold. First Reply Time and Time Pending don't fit that need. Any...