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Charlie T
Joined Feb 09, 2022
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Last activity Apr 25, 2024
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Latest activity by Charlie T
Charlie T commented,
How has this still not been added?! Form 101 - NAME
View comment · Posted Apr 25, 2024 · Charlie T
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Charlie T commented,
1) Why can I only make one child ticket?
2) Why do attachments not copy across? Can't even drag them in.
View comment · Posted Nov 09, 2022 · Charlie T
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Charlie T commented,
Why is this restricted to agents rather than end users?
I have tried the Linked Ticket app as a workaround but that doesn't copy attachments which is highly frustrating.
I don't want an email side conversation, I want a child ticket to an end user. Why is this so hard to achieve?
View comment · Posted Nov 09, 2022 · Charlie T
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Charlie T commented,
If Google Translate is good enough for all the other channels, including incoming email, why on earth would outgoing email by Google Translate not be considered necessary by Zendesk?
Another totally bonkers and arbitrary decision by Zendesk, yet again.
All my support team is going to do is type their reply into Google Translate (the exact same way you have delivered their incoming message to the team) so why not just build it in as standard.
Ahh yes, to monetise.
View comment · Posted Jul 18, 2022 · Charlie T
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Charlie T commented,
It amazes me how many critical features Zendesk lacks but wants to spend time re-inventing the messaging wheel.
Why have a mention feature and make it borderline impossible for agents to see their mentions in Zendesk!?
View comment · Posted Jul 07, 2022 · Charlie T
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Charlie T commented,
Why on earth is there a limit? As PP says - completely arbitory. If I want 100 views that's none of your business and let me have them.
Moreover, why let us create so many views if we can't sodding see them?!
View comment · Posted Jun 29, 2022 · Charlie T
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Charlie T commented,
How on earth has this not been implemented?!
We have organisation-specific services and need to offer organisation-specific support.
We use organisation-specific zendesk email addresses, and I need to set a trigger whereby:
Received at: ACME@us.zendesk.com
Set Organisation to ACME
And before someone says, setting potential domains in the organisation set-up doesn't capture all as it's common for user to email on personal rather than business email addresses.
This is such a basic requirement and it blows my mind that it doesn't exist.
View comment · Posted Jun 28, 2022 · Charlie T
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Charlie T commented,
This is so annoying. Pls remove it. Why waste UI space?!
View comment · Posted Feb 09, 2022 · Charlie T
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