Charlie T

1. Support
2. ...
3. Agent guide for Support
4. Translating conversations in the Zendesk Agent Workspace

If Google Translate is good enough for all the other channels, including incoming email, why on earth would outgoing email by Google Translate not be considered necessary by Zendesk? Another totall...

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• Charlie T
• Created July 18, 2022 13:43
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Create a Zendesk view with "mentions"

It amazes me how many critical features Zendesk lacks but wants to spend time re-inventing the messaging wheel. Why have a mention feature and make it borderline impossible for agents to see their ...

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• Charlie T
• Created July 07, 2022 11:03
• 1 vote

1. Support
2. ...
3. Business rules
4. Can I increase the number of displayed views?

Why on earth is there a limit? As PP says - completely arbitory. If I want 100 views that's none of your business and let me have them. Moreover, why let us create so many views if we can't sodding...

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• Charlie T
• Created June 29, 2022 11:56
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to set Requester:Organization from Triggers

How on earth has this not been implemented?! We have organisation-specific services and need to offer organisation-specific support. We use organisation-specific zendesk email addresses, and I need...

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• Charlie T
• Created June 28, 2022 12:49
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Remove "Dashboard/Get Started" button

This is so annoying. Pls remove it. Why waste UI space?!

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• Charlie T
• Created February 09, 2022 17:02
• 1 vote