Marie Hanna
medi Australia - Technical Executive Assistant, Manager of Customer Service and 1st Level Support for medi vision
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Total activity18
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes9
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Subscriptions4
Activity overview
Latest activity by Marie Hanna-
Marie Hanna commented,
Good afternoon, We are having this same issue - information is getting missed from our customers and internally because side conversations does not update the status of the ticket after its been cl...
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Marie Hanna commented,
I believe the BCC is an extremely important feature as it means the agents don't need to do extra steps doing a side conversation. BCC would make the agents more time efficient, these extra steps s...
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Marie Hanna commented,
I absolutely agree, I was personally surprised that there wasn't a range of options to choose from out of the box to customise the CSAT. Considering customer service is such a highly valued topic i...
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Marie Hanna commented,
We are having the same issue on our end, the whole point of including the ticket information is to capture the ticket information in its entirety. hiding this information is causing extra work for ...
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Marie Hanna commented,
BCC is a basic email function, I am very surprised that this isn't already in Zendesk and needs to be voted on to be honest. We have customers that contact us about a certain product, one of the sa...