Charlie Smith

We recently ran into an issue with the Support SDK. 

We were implementing the Messaging SDK so that we can deflect support traffic using the Flow Builder. It wasn't until we started the work that we realized you cannot run the Support SDK and Messaging SDK in parallel. 

Given this limitation, do you have best practices guidance for delivering a mobile help center while using the Messaging SDK? Currently, we are looking at making our help center load in a Web View through the app.

We are currently using the Zendesk SDK in our app and would like to move away from using them. 

Instead, we are going to call our help center to open in a web view. 

How do we maintain user authentication so that when they submit a ticket or chat, we know they are an authenticated user? Is this possible? 

Thanks in advance for any advice. 

We are having the same issue as reported above. Many of our customers using o365 are not receiving our emails. Can someone at Zendesk please help? It seems to be getting worse.