Mat Lord

Hi Jahn

Yep, checked suspended tickets. There weren't any

On the 25th of February we had a large number of inbound calls between 9:30am to 10:30am, not all these calls generated new tickets in Zendesk which impacted our reporting for the month.

We reviewed our data and found that we had 20 calls on that day and have only 8 tickets created, leaving 12 call IDs with no ticket. 

Does anyone know if there are any instances of a call not generating a ticket and why it would not generate a ticket?

We have tested all possible scenarios we can think of from our end and each time it has still generated a ticket as we would expect.