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Johnathan S

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Activity overview

Latest activity by Johnathan S
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    Johnathan S commented,

    1. Community
    2. Feedback - Ticketing System (Support)
    3. Bulk email to clients

    Hi, not sure if I'm going to use proactive tickets but we have been using mailmerge for years now and while it works, it is not productive nor fast and tends to have human expected errors.I could b...

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    Johnathan S created a post,

    Bulk email to clients

    1. Community
    2. Feedback - Ticketing System (Support)

    Hi there, I went thru your help portals but cant seem to find what im facing so posting it here for some assistance. We like to send mass emails to about 500 clients (per school) and those emails, ...

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    Johnathan S commented,

    1. People
    2. ...
    3. End users and organizations
    4. Adding custom fields to users

    Hi there, Im seem to have a little trouble understanding what this does.Am i able to use the "Date" and create a birthday for awareness for my agents?I have read this page but it still eludes me.

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    Johnathan S commented,

    1. Talk
    2. ...
    3. Reporting for Talk
    4. Reviewing your Talk usage charges

    Hi ZD Team, I was wondering if there is a way for me to check on my staff on whether they were "online" during 6am and what period of the day they were "away", "offline", "on-call" etc?

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    • Johnathan S
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