Recent searches
No recent searches

Hari
Joined Dec 07, 2021
·
Last activity Oct 20, 2022
Following
0
Followers
0
Total activity
14
Votes
4
Subscriptions
6
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Hari
Hari commented,
I would like to add my API Key in the header. Is the feature updated?
View comment · Posted Sep 05, 2022 · Hari
0
Followers
0
Votes
0
Comments
Hari commented,
We are able to create conditional formatting at agent level for a ticket form. But when it is viewed at customer level (request form)in the helpcenter,the conditional formatting is not appearing instead all the ticket fields are appearing(customers can edit).
I want to have the same level of formatting to the customer as my agents have.
Could you help me with this use case.
View comment · Posted Jul 21, 2022 · Hari
0
Followers
1
Vote
0
Comments
Hari commented,
Hi John,
Thanks for the above suggestion and I have built a query using few of your suggestions and is working fine. @Daniel Borrego - Zendesk support - thanks for your instant support
View comment · Posted Dec 23, 2021 · Hari
0
Followers
0
Votes
0
Comments
Hari created a post,
My requirement is I wish to see total number of tickets, New ,Open ,Pending ,Onhold for a group in particular time span, But when I select the time filter, it is not replicating. However All history option is working.
Applying the filter on created time of the ticket doesn't meet the requirement, it only shows the data of created ticket on that time span. But I want all the tickets status in that time span for a group residing in the queue.
Could you help through this
Posted Dec 21, 2021 · Hari
1
Follower
3
Votes
2
Comments