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Joanne Chow

Joined Nov 02, 2021

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Last activity Aug 17, 2023

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ACTIVITY OVERVIEW

Latest activity by Joanne Chow

Joanne Chow commented,

Community comment Feedback - Help Center (Guide)

+1

View comment · Posted Aug 01, 2023 · Joanne Chow

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Joanne Chow commented,

Community comment Q&A - Apps and integrations

Are there plans to fix this issue? 

View comment · Posted Aug 01, 2023 · Joanne Chow

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Joanne Chow commented,

Community comment Feedback - Help Center (Guide)

Keen to see tables supported in content blocks as well. Thanks 

View comment · Posted Jun 22, 2023 · Joanne Chow

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Joanne Chow commented,

Community comment Feedback - Help Center (Guide)

Another use case is when a preview link has expired, it is difficult to find which article was awaiting review. The article preview link contains the article ID so being able to search via article ID would be extremely helpful. Thank you. 

View comment · Edited Jan 10, 2023 · Joanne Chow

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Joanne Chow commented,

CommentUsing content publishing flows

Hi Dane, 

Would you be able to recommend a workaround that would enable me to get multiple articles reviewed efficiently without spamming the reviewer with multiple emails? 

Thank you

View comment · Posted Dec 14, 2022 · Joanne Chow

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Joanne Chow commented,

CommentWorking with articles in the knowledge base

How do tags and labels work together? 
Are labels now meant to be more internal facing for content management purposes? For example, if I label a log in article with 'Q3 release' or 'duplicate' or 'variation' - will it factor in the search results? 
If the article is labelled with the abovementioned labels, and tagged with 'username', 'product name' and 'password' and 'activate account', will the search pick up these tags and override the labels?  

View comment · Posted Dec 06, 2022 · Joanne Chow

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Joanne Chow commented,

CommentUsing content publishing flows

When assigning articles in bulk, the assignee receives multiple separate emails. Is it possible to consolidate the notification emails into one email that contains links to all the articles?

Thank you.

View comment · Posted Nov 23, 2022 · Joanne Chow

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Joanne Chow created a post,

Post Feedback - Help Center (Guide)

Please extend the validity of the article preview link beyond 1 hour. 

It is unrealistic to expect others to review content within such a short time frame. 

3 business days would be the minimum. Thank you 

Posted Nov 23, 2022 · Joanne Chow

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Joanne Chow commented,

Community comment Feedback - Help Center (Guide)

Sharon Burton We have almost the same use case and are also looking into Paligo to overcome this. Sounds like Paligo is serving you well and would serve us well too. 

View comment · Posted Sep 04, 2022 · Joanne Chow

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Joanne Chow commented,

Community comment Feedback - Help Center (Guide)

Experiencing the same limitations here. Having to copy and paste from Google Docs due to not being able to view historical comments or mark up parts of an article natively within Zendesk adds additional time to our workflow and increases the possibility of human errors in the process. Can we please have a better reviewing feature built in Zendesk that supports the common content creation process of write > review > edit > review > publish 

View comment · Posted Sep 01, 2022 · Joanne Chow

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