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Lauren G

Joined Apr 11, 2022

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Last activity May 04, 2022

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Latest activity by Lauren G

Lauren G commented,

CommentChat best practices and recipes

Hi All,

Once I've set up these triggers, how would I go about reporting on the tags? I can't seem to see the tags either in 'history' part of the chat dashboard, or when I try to create a report in explore. Thanks in advance

View comment · Posted May 04, 2022 · Lauren G

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Lauren G commented,

Community comment Feedback - Ticketing system (Support)

Hi Steve,

This is something I'm trying to do for missed chats & missed calls. Do you have any screenshots of the trigger/SLA set up so I can see how it is set up? I have set up both a trigger and SLA and for some reason it doesn't seem to be working. Thank you!

View comment · Posted Apr 11, 2022 · Lauren G

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