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Derek Preston

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Activity overview

Latest activity by Derek Preston
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    Derek Preston commented,

    1. Community
    2. Feedback - Voice (Talk)
    3. Zendesk Talk Ring Control

    Thanks Jupete, Correct, the Talk console. Even the ability to disable the incoming ring sound would be great for our agents as the pop-up notification is suffice. This is a feature on Aircall.io: h...

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    • Derek Preston
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    • 1 vote
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    Derek Preston created a post,

    Zendesk Talk Queue Visibility for Agents

    Answered
    1. Community
    2. Feedback - Voice (Talk)

    Our Agents would like the ability to have visibility into the queue as well as being able to cherry pick calls themselves.

    • Derek Preston
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    • 2 followers
    • 1 comment
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    Derek Preston created a post,

    Zendesk Talk Ring Control

    Answered
    1. Community
    2. Feedback - Voice (Talk)

    We're about to roll out Zendesk Talk to our Team but the ring tone is not being well received by our agents. Is there anyway to provide control over the ring tone or volume other than having agents...

    • Derek Preston
    • Created
    • 9 followers
    • 9 comments
    • 3 votes