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Zendesk Admin

Joined Dec 06, 2022

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Last activity Nov 23, 2024

I work with a Zendesk partner providing full implementations, integrations, training, and support on all things Zendesk.

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Zendesk Admin commented,

CommentWorkflow best practices and recipes

How can we ensure Voicemails or Abondoned calls get routed via Round Robin within Omni Channel. Since the ticket channel is not Talk, but I am tagging the tickets they seem to not auto-assign and instead need manual assignment? They do have my omni tag however.

View comment · Posted Nov 23, 2024 · Zendesk Admin

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