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Lauren Jeffreys

Joined Nov 17, 2021

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Last activity Nov 17, 2021

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Lauren Jeffreys commented,

CommentWriting formulas

I am trying to create a standard calculated attribute that returns tickets that have two tags. I am using the recipe above for that, but it is still returning tickets that have one of those two tags. 

I need the report to show only if the ticket is tagged with both cashorder AND contract_stage_1 but the recipe is allowing tickets that have one or the other, but not both. 

IF (INCLUDES_ALL([Ticket tags], "cashorder","contract_stage_1")) THEN [Ticket ID] ENDIF

 

View comment · Posted Nov 17, 2021 · Lauren Jeffreys

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