Rob Lees
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Recent activity by Rob Lees-
Hi Gaurav Parbat, It's been a few months and we've not seen any updates in regards to this EAP. Can you provide any updates on when the EAP will be rolled out to customers who signed up? Thanks
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Hey Lou Thanks for the reply! They are replying via the "My Activities" and "Add to conversation" within our internal Help Center that we set up in ZD Guide. Is a reply via the "Web form" channel ...
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We have a form that we use for an internal help center that only our Light Agents use. I've seen issues with tickets not moving from Pending/Solved to Open status when the Light Agent replies to t...
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Any updates on this Salvador Vazquez?Shocked this functionality isn't a default setting, especially for Light Agents where they don't need to see tickets they aren't following or CC'd on!
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Adding JQuery was the part we were missing, I am now hiding the description, attachment upload, and CC on another form utilizing the code I posted previously with the minified JQuery in the documen...
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I am running into difficulty understanding the steps in this guide and the information provided in the comments. One of my colleagues had tried the following code in our script.js files var ticketF...