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sushmitha.satish
Joined Oct 16, 2021
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Last activity Oct 16, 2021
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Latest activity by sushmitha.satish
sushmitha.satish created a post,
Post Feedback - Reporting and analytics (Explore)
We are looking forward to creating below report in zendesk:
1.Top 5 upvoted article
2.Top 5 downvoted.
However, it looks like we do not have a metrics available to pull this data.
The metric(article vote), i beleive is sum of Upvote+downvote.
Hence we tried to create a custom metrics for the same.The challenge here is that we do not have any field to give only upvote or downvote
Kindly add in a metric that helps us to pull out these data's.
Posted Sep 20, 2021 · sushmitha.satish
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sushmitha.satish created a post,
Post Feedback - Reporting and analytics (Explore)
Hi Zendesk,
Please have second and third reply time implemented in Explore
Posted Aug 30, 2021 · sushmitha.satish
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