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James Smith
Joined Oct 16, 2021
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Last activity Oct 16, 2021
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Latest activity by James Smith
James Smith commented,
Community comment Feedback - Ticketing system (Support)
How do you create a customer-facing Severity field?
In thinking about how to route a Sev-1 Urgent to page the appropriate person within Zendesk, is it better to set-up an email alias specifically for that or can you configure to have a Sev-1 Urgent come in and it specifically ping a specific group of people?
Thanks for any additional clarity here!
View comment · Posted Sep 27, 2021 · James Smith
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