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Hai

Joined Apr 05, 2022

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Last activity Apr 05, 2022

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Hai commented,

CommentCustomer management and profiles

Hi!

How does Zendesk define first name and last name when there's no clear distinction (just click on the name to type in the fullname)?

How does that impact placeholders like: {{ticket.assignee.first_name}} ?

View comment · Posted Apr 05, 2022 · Hai

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